COO / Head of Operations — Banking
Governance-first operations leadership for regulated banking
Governance-first
operations leadership
I run operations with a control-strong mindset — owning day-to-day execution, regulatory posture, and modernisation across payments, risk and service, without disrupting customer outcomes.
Regulatory governance
Operational risk & resilience
Payments modernisation (ISO 20022)
Outsourcing / TPRM governance
BAU-safe transformation
20+ yrs
Cross-border leadership
MAS/ABS
Reg-ready posture
ISO 20022
Payments readiness
TPRM/BCM
Resilience governance
- Enterprise operations coverage across Retail, Corporate, Trade, Treasury and Wealth.
- Evidence-led controls: audit readiness, remediation governance, senior escalation discipline.
- Transformation delivered safely: change governance, cutovers, vendor oversight, operational readiness from day one.
Recruiter quick scan
Best fit: COO / Deputy COO / Head of Operations / Director–SVP Operations roles in regulated BFSI & FinTech,
where governance strength and transformation execution must coexist.
What I deliver
Four outcomes recruiters and CEOs typically hire me for.
Audit-ready operating discipline
Clear ownership, evidence-led controls, and remediation governance — with predictable regulator and auditor engagement.
Resilience that holds under stress
Practical RCSA/KRI posture, incident governance, BCM testing, crisis playbooks and escalation discipline.
Payments modernisation without BAU shock
Change governance, cutover readiness, STP uplift, and safe delivery across payments and clearing.
TPRM / outsourcing governance
SLA/KPI/KRI monitoring, onsite reviews, cost discipline, performance management, and exit resilience planning.
Operational visibility and execution cadence
Dashboards, bottleneck control, measurable service outcomes, and a weekly operating rhythm that scales.
Leadership that builds calm, capable teams
Coaching + governance + clarity — teams that execute consistently, even through change and scrutiny.
How to use this site
Designed for fast recruiter navigation — deep enough for diligence, simple enough for quick scan.
Capability map (fast)
Go to Core Capabilities to see the COO-grade capability map built for scanning.
Proof of delivery (deep)
Go to Transformation Portfolio for case-study style proof: governance + execution + outcomes.
Confidential recruiter outreach welcome
If you’re hiring for a COO / Head of Operations mandate in BFSI or FinTech, the fastest path is a short note with scope, location, and compensation band (if available). I respond quickly and keep discussions confidential.